Refund policy
Returns
Please note that there is a separate returns process for our Argonaut or other Drysuit items, please visit the Argonaut site here [LINK] for more information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it; unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We may in some circumstances cover the costs of return delivery fees where good are faulty otherwise the cost of returns is covered by the purchaser.
To start a return, please use the self-service returns process found here [LINK] and follow the instructions. If you have any issues or concerns that you wish to discuss before making your return, please contact your Account Manager.
If your order included a free gift, discount, bundle offer or other promotion and a return means the order no longer qualifies for that promotion, we may adjust your refund, require the promotional item to be returned, or deduct its fair value from the refund where this was made clear at the time of purchase and is permitted by law.
Returns must be sent back to the fulfilment warehouse, or additional restocking charges of up to 25% of the value of the items returned may apply to cover internal costs. The fulfilment address will be on the original invoice or other delivery paperwork and are listed below:
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UK Warehouse |
FOURTH ELEMENT LIMITED, RETURNS, Water ma Trout, Helston. TR13 0LW. UK
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EU Warehouse |
FOURTH ELEMENT SP. Z O. O, RETURNS, Wodnika 50, Gdansk, 80-299, POLAND
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AU Warehouse |
FOURTH ELEMENT PTY LTD, RETURNS, Unit 3/12-14 Northumberland Road, Taren Point, NSW 2229. AUSTRALIA.
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US Warehouse |
FOURTH ELEMENT, 285 MAIN STREET, FRYEBURG, ME04037, USA
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If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without completing the self-service process will not be accepted or refunded.
You can always contact us for any return/product condition question at
Damages and Other Issues
Please inspect your order upon receipt and contact us immediately and in any case no later than 72 hours after delivery if any item is missing, defective, damaged or if you have received the wrong item. We will evaluate the issue and work with you to make it right.
Exceptions / non-returnable items
Unless faulty or otherwise required by law, we do not usually accept returns for made-to-order or bespoke/personalised items, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or items that have been worn, used, damaged after delivery or returned without essential components or missing paperwork. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards or where you have been specifically advised that return will not be possible.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and confirm if the return was accepted and the approved amount to be credited. Any credit amount will be raised as a credit note and applied to your account. If you desire an alternative refund process, please contact your Account Manager to discuss.